I’m running a week long poll on Twitter.
After Google, where do you go for Oracle help, first? Please answer, then RT. If 'other', please specify in your RT.
— Jeff Smith 🥃 ☜ (@thatjeffsmith) October 20, 2017
The problem with Twitter is that you’re limited to only 140 characters, so I’m afraid I failed to adequately word the question. My intent is to see where you go to ASK for help…literally. In the form of a question. Or, perhaps just to see what folks have said in answer to previous invocations of your question.
Many of these questions start with ‘How do I..’ or ‘Why does…’
I spend a good amount of time trying to help folks in many different forums, spaces, places, and dimensions. This blog, twitter, and all of the places you can probably imagine.
I’d like to ask you another question: which of these resources do you find to be most valuable when it comes to being able to help yourself? That is, there is no interaction with another person…as least directly.[poll id=”2″]
But What About My Oracle Support (MOS) ???
You pay for support. Not everyone has access to it. Even customers who do pay for it often only grant a few employees with access to the support channel.
I know how valuable My Oracle Support is. I often have to remind folks that their Oracle Database support contract ALSO covers them for questions with SQL Developer, Data Modeler, SQlcl, and ORDS.
I’m looking to get insight on where folks go for help, and said place are not behind some sort of wall, like MOS.